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Shipping and Delivery

Get the printing supplies your business needs with PrintEyes. Orders placed by approved dealers are checked against product availability and payment conditions, then prepared for shipment through our contracted transportation service providers within Türkiye.

Before placing an order, you can use this page to review shipping charges, estimated delivery information and the steps to follow if an issue arises during delivery.

Shipping Fees

Order ValueShipping FeeShipping Status
2,500.00 TRY and aboveFreeFree shipping conditions apply.
Below 2,500.00 TRY250.00 TRYThe standard shipping fee applies.

Important information: The VAT treatment of shipping charges, the items included in the order total used to calculate the free shipping threshold, and any order-specific conditions will be determined in accordance with the information displayed on the website at checkout.

Estimated Delivery Times

Order preparation and delivery times may vary depending on product availability, your payment method, order approval, the delivery address and transportation operations. As actual timeframes have not yet been confirmed, the table below includes placeholders for the company to complete.

StageTimeframe / InformationDescription
Order confirmation[INFO NEEDED: Order confirmation timeframe]Review of order and payment information.
Order preparation[INFO NEEDED: Preparation timeframe]Preparing products based on stock availability and order details.
Dispatch[INFO NEEDED: Estimated dispatch timeframe]Handing the prepared order to the transportation service provider.
Delivery within Türkiye[INFO NEEDED: Estimated delivery timeframe]Delivery of the order, subject to the address and transportation conditions.

This table will be updated once the timeframes have been confirmed. Unless a delivery timeframe is separately communicated for your order, delivery on a specific day is not guaranteed.

How Does Delivery Work?

  1. Place your order: Sign in to your approved dealer account, select your products and complete your order.
  2. Order review: Product availability, payment information and any account-specific credit conditions are reviewed.
  3. Order preparation: Your order is prepared for dispatch. Preparation time may vary according to the products and order conditions.
  4. Dispatch: Prepared products are shipped through our contracted transportation service providers.
  5. Check your delivery: Inspect the packages and any visible damage when receiving your order.

Where Do We Deliver?

Orders placed through PrintEyes are shipped within Türkiye through contracted transportation services. Delivery depends on the accuracy of the address and the transportation provider's service coverage for the relevant area.

Please enter your complete and accurate delivery address when placing your order. If you need to change the address, contact us before your order is dispatched. Address changes may not be possible once a shipment has entered the transportation process.

What You Should Know Before Ordering

  • Dealer approval: Product prices and purchasing functions are available to approved dealer accounts.
  • Stock availability: Product preparation and dispatch depend on stock availability.
  • Minimum order quantities: Minimum order quantities (MOQs) may apply to certain products. Check the relevant product page for details.
  • Payment: Available methods may include bank transfer/EFT, online card payment where enabled, or Pay on Account under the terms assigned to the dealer.
  • Address details: Incomplete or incorrect address information may delay delivery.
  • Delivery times: Transportation volumes, public holidays, weather conditions and exceptional circumstances may affect delivery.

Damaged, Missing or Incorrect Products

When receiving your order, inspect the outer packaging, the number of packages and any visible damage. If you notice crushed, torn, wet or opened packaging, or signs of impact, ask for the condition to be recorded in the delivery record where reasonably possible and follow the transportation provider's damage-reporting procedure.

If you identify damage or missing products, follow these steps:

  1. Take photographs of the product, outer packaging and shipping label.
  2. Keep the product, packaging and relevant delivery documents.
  3. Prepare your order number and a description of the issue.
  4. Contact us as soon as reasonably possible at [email protected].

If an incorrect product or quantity is delivered, please provide your order number, the products received and a description of the difference from your order. Reports will be reviewed against the relevant order records and the condition of the products.

We recommend recording visible damage at the time of delivery. However, your legal rights concerning latent defects that could not be identified during delivery remain reserved.

Need Help with Your Order?

If you have questions about shipping, delivery, damaged products or missing items, please contact us. Including your order number in your message will help us review your request more efficiently.

PrintEyes — Reliable supply, convenient ordering and transparent delivery information for your business.

Legal Notice

The delivery information on this page is provided for general informational purposes. Order-specific conditions, information displayed at checkout and applicable law must be considered together. For further details concerning cancellations, returns and defective products, please review the Cancellation and Return Terms page.